Terms & Conditions | Anglia Academy

01

About us

Anglia Academy is an accredited English language and examinations provider with campuses in Kosovo and Albania. References to “Anglia Academy”, “we”, “us” and “our” mean Anglia Academy. References to “you” mean the person enrolling, or the parent/legal guardian where the student is under 18.

02

Acceptance of terms

By using our website, submitting a registration form, or paying for a course, examination or summer programme, you confirm that you have read, understood and agreed to these terms.

03

Enrolment and entry requirements

A place is confirmed once we have received your completed registration form and any required payment. Some courses and examinations require a minimum level (assessed via placement test) or a minimum age. We reserve the right to refuse or transfer an enrolment where entry requirements are not met.

04

Fees and payment

Course and examination fees are published in EUR and include applicable taxes. Payment is due as set out on your booking confirmation. We accept bank transfer and the payment methods listed on our checkout. We may suspend access to classes or examination registration where fees remain outstanding.

05

Cancellation and refunds

How to cancel. Cancellations and refund requests must be made in writing to info@angliaacademy.com from the email address used at registration, quoting your invoice number.

Anglia Summer School (summer camp). A full refund of the amount paid is issued when we are notified at least 2 days before the start of the registered edition and the child does not attend. Once the edition has started, missed days are not refunded — this includes illness and unforeseen family commitments. Families who expect an unpredictable summer can choose the day-by-day registration (pay only for days attended) instead of the weekly package. Transport and add-ons follow the same rule as the week they belong to.

Courses and examinations. Course fees are refunded in full when you cancel before the first lesson. Examination fees are refundable only until we have submitted your registration to the awarding body; after that they are non-refundable, as the awarding body does not refund us.

Online card payments. Approved refunds of card payments are returned to the same card used for the payment, normally within 5–10 working days of our confirmation, depending on your bank. Bank charges and non-refundable deposits are not refunded.

Cancellation by us. If we cancel a programme, course or edition, you receive a full refund of everything paid for it, or may transfer to another date free of charge.

06

Changes to programmes

We try to deliver every programme as published. We may need to change a timetable, venue, teacher or delivery mode (in person / online) where this is necessary for safety, operational or regulatory reasons. We will tell you as soon as possible and offer a suitable alternative or, where the change is material, a refund.

07

Student conduct

You agree to behave respectfully towards other students, our staff and partner campuses, to follow the safeguarding rules on summer programmes, and to comply with any campus, examination centre or accommodation rules that apply. We may suspend or terminate enrolment for serious or repeated breaches, without refund.

08

Examinations

Examinations are delivered under the rules of the awarding body (for example Anglia Examinations Syndicate). By registering for an examination, you agree to follow those rules. Results, certificates and the resolution of any examination dispute are the responsibility of the awarding body; we will help you communicate with them.

09

Intellectual property

The Anglia Academy name, logo, course materials, website content and photographs are protected by copyright and trade-mark law. You may use them only as needed for your own studies. They cannot be copied, redistributed, sold or used to deliver competing services without our written permission.

10

Liability

We provide our services with reasonable care and skill. To the extent permitted by law, our total liability for any claim relating to a programme is limited to the fees you paid for that programme. Nothing in these terms limits liability for death, personal injury caused by negligence, or anything that cannot be limited by law.

11

Privacy

Personal data submitted via our website or registration forms is handled under our Privacy Policy. Please review it for details of what we collect, how we use it and the rights you have.

12

Governing law

These terms are governed by the laws of the Republic of Kosovo. Any dispute that cannot be resolved by discussion will be submitted to the competent courts of Pristina.

13

Contact us

Questions about these terms? Write to info@angliaacademy.com or call 044 166 173. We are here Monday to Friday, 9am–5pm CET.